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Available Positions
About the role
In this role you will serve as the liaisons between TAG and its clients, in order to develop,
implement, and lead the strategy for each assigned strategic account.
You will be ensuring that solutions are aligned with customer expectations and identifying
new opportunities by gathering actionable and revenue-generating information from large
media accounts. You will also be proactively assessing and validating customer needs on
an ongoing basis.
As a Strategic Account Manager, you will work in Collaboration with the Success Team and
Product Management to create strategic plans based on purchasing history and strategic
direction. You will be executing both top-down and bottom-up selling strategies to create
increased results.
Fully remote position
Report to VP of Sales Americas
Required Skills and Qualifications
● Expert in IP workflows
● New York area based.
● Relationships with the key accounts in the New York area. NBC, Paramount,
Google, MLB, NBA, Verizon, Comcast for example.
● Ability to present solutions with passion and high energy, keen interest and
knowledge of technology, especially media technology
● Proven track record of sales growth
● High-Integrity
● Superb communication skills, experience in solutions selling and dedication to
problem-solving.
● Mastery of intelligent prospecting
● Ability to build trust
● Intense attention to detail
● Excellent negotiating skills
About the Role
As a technical account manager – EMEA (French Speaker), you will assist clients with the
product’s technical aspects. You will inform and train clients in the product’s proper use to
enhance the customer experience and improve satisfaction. Additionally, you will cooperate
with the sales team to refine the sales process ensure customer loyalty, and play a major
part in the client’s life cycle.
Responsibilities
● Conducting regular touchpoints with assigned customers to establish and nurture a
trusted/strategic advisor relationship.
● Understanding customers' business needs and technical challenges to provide
guidance on future adoption and drive continued value from TAGVS solutions and
services.
● Collaborating with customers to translate their desired positive business outcomes
into actionable objectives, aligning with pre-sales command plans.
● Taking ownership of the technical aspects of the customer delivery process, including
developing and managing delivery plans (SOW) in coordination with both the
customer and internal teams to ensure successful delivery.
● Respond promptly to product-related inquiries from customers and partners,
providing education, support, and effective problem-solving.
● Informing and training clients about TAGVS products and their optimal utilization.
● Documenting customer needs and verifying the resolution of issues to enhance
overall customer satisfaction.
● Coordinating with the sales team and cross-functional teams, such as Product
Management and R&D, to transform customer business needs and product feedback
into innovative solutions.
Required Skills and Qualifications
● Minimum 3 years of experience as a support engineer, technical account manager, or
customer success role in the TV broadcasting industry
● In-depth experience with an emphasis on Troubleshooting in the following areas: IP Video (Compressed / Uncompressed), Network Switch, Virtualization AWS, VMware, Azure, Experience with Linux
● Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols
and analyzing network traces
● Experience with creating and monitoring SOW and responding to RFPs - an
advantage
● Experience with scripting languages (PowerShell, Python, Bash) and API (REST,
SOAP, RPC) - an advantage
● Good analytical & debugging skills
● Excellent organizational, multitasking, and prioritizing skills.
● Strong communication and interpersonal skills, Customer service orientation
● Team player with the ability to work in a remote environment
● Located in Europe and willing to travel 30%
About the Role
Like our product, TAG is a fast-growing, forward-thinking, and dynamic company. We take
pride in our honesty, transparency, unique professional team, and the excellent service we
give to our clients. Every one of us here at TAG is a team player with a significant
contribution to the company, usually beyond the job scope. This is what makes us who we
are.
Responsibilities
● Lead a team of front-end and full-stack developers.
● Design, develop, and troubleshoot scalable command and control web applications.
● Collaborate and represent the team with the product manager and SW architect.
● Conduct code reviews and oversee overall defined SDLC compliance.
● Ensure best practices in software development and code quality.
● Troubleshoot, debug and optimize applications for maximum speed and scalability.
Qualifications
● 4+ years of experience in full-stack development.
● 1+ years of experience in a tech lead/team lead/scrum master role.
● Proven expertise in both frontend and backend technologies.
● Strong problem-solving skills and attention to detail.
● Excellent communication and interpersonal skills.
Skills
● JavaScript
● HTML/CSS
● Angular
● Node.js/TypeScript
● SQL/NoSQL databases
● RESTful/APIs
● Agile/Scrum methodologies
Our Values
We don’t just find solutions, we execute in the most efficient intelligent manner
We listen, and we share. with our team, partners and customers.
We have something to learn from everyone
We stay ahead by not adhering to default methods
Our customers are leading the industry forward, we enable them
We own our roles & responsibilities, as a company and as individual team members
