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Available Positions
About the Role
We are seeking a detail-oriented and motivated Bookkeeper to join our dynamic team in the Hi-Tech industry. This is an excellent opportunity for a skilled professional to manage financial transactions and reporting in a fast-paced, global environment. The ideal candidate will be responsible for:
- Process vendor invoices in a multi-currency ERP system, including payment preparation and AP reconciliation.
- Manage billing for global customers, accounts receivable reconciliation, and sales tax controls.
- Oversee collections and follow up on outstanding payments.
- Control deferred revenues and deferred expenses.
- Reconcile bank and credit card transactions.
- Manage travel reports and employee reimbursements.
- Maintain accruals and prepaid expenses on a monthly basis.
- Support month-end, quarter-end, and year-end closing procedures.
- Perform ad-hoc financial tasks as required.
Qualifications:
- Certified Bookkeeper (Level 3) – a must.
- Minimum 8 years of proven experience as a bookkeeper.
- Experience with Priority is required; familiarity with Dokka, Avalara, and PayEm is a plus.
- High-level English proficiency.
- Highly detail-oriented, self-directed, and able to complete tasks independently.
- Strong team player with excellent interpersonal skills, capable of collaborating across global functions.
- Committed, dependable, and proactive.
- Advanced Excel and Microsoft Office skills.
About the Role
We are seeking a proactive Full stack Developer with a backend-oriented focus, capable of thriving in a fast-paced environment and working independently or as part of a team. The ideal candidate has strong technical skills, can navigate large codebases, and translate customer or support needs into effective solutions. Attention to detail, ownership of work, and a collaborative mindset are key qualities for success.
Responsibilities
- Design, develop, and maintain backend infrastructure and features.
- Maintain and improve existing codebases, collaborating with QA and Support teams.
- Create and contribute to high-level design documentation.
- Collaborate closely with frontend teams and lead integrations.
Qualifications
- BA/BSc in Computer Science or a related field.
- 4+ years of experience building highly available, feature-rich full stack applications.
- Strong expertise in JavaScript and experience with frameworks such as NestJS and Angular – required.
- Experience with PostgreSQL – required.
- Strong CSS skills – significant advantage.
- Understanding of UX design – significant advantage.
- Familiarity with Redis and ELK stack – a plus.
- Experience with NX build system – a plus.
- Working knowledge of cloud deployment, microservices architecture, and networking (TCP/IP stack) – a plus.
- Advanced level of English.
About the Role
We are looking for a Backend Cloud Technical Lead to design and lead the backend implementation of new SaaS project at TAG. This is a hands-on technical leadership role responsible for architectural decisions, scalability, reliability, and best practices across cloud-native backend systems, while collaborating closely with product and R&D teams.
Responsibilities
- Collaborate with the solution architect to design backend cloud services, ensuring scalability, performance, security, and high availability.
- Own and evolve TAG’s cloud-native backend architecture, including microservices, APIs, data pipelines, and distributed systems.
- Act as the technical authority for backend and cloud-related decisions across R&D.
- Work closely with product, DevOps, and video/algorithm teams to align technical solutions with project goals.
- Establish and promote best practices in system design, coding standards, documentation, testing, and observability.
- Review designs and code, identify technical risks, and address performance and scalability challenges.
- Evaluate and introduce new technologies where appropriate to enhance system capabilities.
Required Qualifications
- 6+ years of experience in backend software development for SaaS solutions.
- Experience in a technical lead, architect, or senior backend role.
- Strong expertise in distributed systems and scalable architectures.
- Hands-on experience with AWS (required); GCP experience is a plus.
- Strong backend programming skills: Node.js (required); Go or Python is a plus.
- Experience with microservices, REST/gRPC APIs, and message-driven architectures.
- Knowledge of SQL databases, preferably PostgreSQL.
- Experience integrating backend systems with cloud-native services.
- Familiarity with Docker and Kubernetes.
- Strong communication and collaboration skills.
Preferred Qualifications
- Experience with real-time systems or high-throughput data processing.
- Background in media, broadcast, or video platforms.
- Experience designing high-availability and low-latency systems.
- Familiarity with CI/CD pipelines, monitoring, and observability tools.
About the Role
We are seeking a highly skilled Solution Architect to join our team. In this role, you will lead all sales technical engagements, partnering closely with Sales to design architectures, deliver demos, and guide customers through solution scoping and evaluation.
You will act as the technical owner during the sale phase, ensuring the proposed solution aligns with customer workflows, operational needs, and long-term scalability. This role is essential to driving new business, shaping solution strategy, and representing TAG’s technical excellence in the market.
Responsibilities
- Deliver live demos, deep-dive technical presentations, and tailored product walkthroughs for customers and partners.
- Lead technical discovery sessions to understand customer workflows, operational needs, and challenges, and advise customers on how TAG solutions can best meet their requirements.
- Design high-level and detailed customer architectures across Live Production, Playout, Distribution, and OTT environments.
- Develop technical proposals, RFP responses, solution designs, and bill-of-materials with the Sales team.
- Act as the technical owner for opportunities from qualification through contract signature.
- Provide expert advice to customers on TAG solutions, highlighting best practices and optimized workflows.
- Validate technical feasibility, identify risks, and recommend best practices for scalable and efficient deployments.
- Create diagrams, architecture documentation, and workflow overviews to support the customer decision process.
- Support proofs-of-concept, testing phases, and validation activities to demonstrate product fit.
- Work closely with Technical Account Managers (TAMs) to ensure they have full context before customer onboarding begins.
Required Skills and Qualifications
- 3+ years of experience as a Solution Architect, Sales Engineer, or similar technical role.
- Strong understanding of broadcast, media, live production, playout, or OTT workflows.
- Excellent communication skills with the ability to present complex technical concepts to both technical and non-technical audiences.
- Hands-on familiarity with:
- IP Video standards (compressed & uncompressed)
- Virtualization platforms (Proxmox, VMware, Azure, GCP)
- Cloud architectures and media delivery workflows
- Networking concepts (DNS, DHCP, TCP/IP) and packet analysis
- Experience creating technical proposals, system designs, diagrams, and customer documentation.
- Strength in troubleshooting, solution evaluation, and advising customers on optimized workflows using TAG solutions.
- Experience with scripting (PowerShell, Python, Bash) and APIs (REST, SOAP, RPC) – Advantage.
- Ability to work collaboratively with Sales, TAMs, PS, and internal engineering teams.
- Willingness to travel up to 40% for customer meetings and events.
- Location: Candidates should be based in New York, Connecticut, or New Jersey.
About the Role
We are seeking an experienced Technical Account Manager (TAM) to join our Customer Success team. As a trusted advisor, you will lead the post-sale technical relationship with strategic customers, ensuring they gain maximum value from their TAG deployment.
You will deeply understand customer workflows, guide them on best practices, ensure successful adoption, and act as the technical bridge between the customer and TAG teams.
The TAM works closely with Solution Architects (receiving handovers from the sale phase) and is responsible for activating professional services and support teams as needed to ensure successful delivery and ongoing operations.
Responsibilities
Customer Partnership & Strategic Guidance
- Build strong, trusted relationships with assigned customers and act as their primary technical advisor.
- Understand customer business objectives, workflows, KPIs, and technical challenges to provide proactive guidance.
- Translate the technical command plan established during the sale phase into actionable onboarding and operational objectives.
- Conduct regular technical and strategic touchpoints to review progress and drive continued value from TAG products.
Technical Ownership of the Customer Lifecycle
- Own all technical activities post-sale, ensuring successful delivery, adoption, and operational excellence.
- Develop and manage the customer delivery plan (including SOW execution), working closely with Solution Architects, Professional Services, and internal stakeholders.
- Lead customer onboarding, configuration guidance, workflow validation, and ongoing operational support.
- Identify customer challenges early and recommend optimized architectures and best practices.
Escalation Management & Customer Advocacy
- Act as the technical escalation point for your accounts, partnering with Support, R&D, and Product as needed.
- Submit feature requests to Product, track progress, and provide updates to customers.
- Monitor Jira for customer issues, status updates, and internal/external reporting.
- Advocate for customer needs within TAG, ensuring their voice influences roadmap and improvements.
Value Expansion & Adoption
- Identify opportunities for deeper product usage, new workflows, or adoption of additional TAG capabilities.
- Advise on unused or new features, helping customers optimize their media operations.
- Provide insights and recommendations to enhance customer ROI and system reliability.
Required Skills and Qualifications
- Minimum 5 years in technical account management, customer success, technical project management, or similar roles.
- Minimum 5 years of experience in the TV broadcasting or media technology industry.
- Strong understanding of live production, playout, distribution, and OTT workflows.
- Proven experience managing SOWs, project execution, and customer delivery plans.
- Hands-on experience with:
- Network switches (Arista, Mellanox, Cisco)
- IP Video workflows
- Linux environments
- ELK stack
- Networking fundamentals (DNS, DHCP, TCP/IP) and analysis of network traces
- Troubleshooting expertise and strong analytical and debugging skills.
- Excellent communication, relationship-building, and customer service orientation.
- Ability to manage multiple projects and priorities simultaneously.
- Team player with the ability to work effectively in a remote or hybrid environment.
- Willingness to travel up to 30%.
- Preferred location: U.S. East Coast.
Our Values
We own our roles & responsibilities, as a company and as individual team members
We don’t just find solutions, we execute in the most efficient intelligent manner
We make it simple for our customers to lead the industry forward.
We listen, and we share. with our team, partners and customers.