Careers
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Available Positions
About the Role:
We are seeking a highly motivated AI developer to join our team and assist in the assessment and integration of AI-enabled capabilities into our video monitoring product. This role presents an exciting opportunity for individuals passionate about AI technology and its applications in the realm of video broadcast.
Responsibilities:
- Analyze existing AI services and tools that can augment TAG products value proposition in the field of video processing and analysis.
- Integrate existing AI services and tools with/into TAG products.
- Figure out the ways in which Artificial intelligence can be used to solve issues faced by clients and enhance user experience.
- Collaborate with cross-functional teams to analyze the partner’s business and main areas where the application of AI can stimulate business growth.
- Develop an efficient prototype.
- Work closely with the executives and engineers to finalize the design
- Conduct research on AI technologies relevant to video monitoring, including quality recognition and autonomous capabilities
- Assess the feasibility of integrating AI capabilities into our existing product suite.
- Collaborate with cross-functional teams to identify and prioritize AI integration opportunities based on customer needs and market trends.
- Stay updated on the latest advancements in AI and video monitoring technologies through literature review, conferences, and online courses.
- Document findings, insights, and recommendations in clear and concise reports for internal stakeholders.
Requirements:
- Bachelor’s degree in computer science, Engineering, Physics or related field - a plus.
- Strong interest in artificial intelligence, machine learning, and computer vision.
- Familiarity with programming languages such as Python, and libraries/frameworks commonly used in AI development (e.g., TensorFlow, PyTorch).
- Familiarity with functional design principles, object-oriented programming principles and algorithms.
- Excellent analytical and problem-solving skills, with a keen attention to detail.
- Effective communication skills, both verbal and written, especially in English.
- Ability to work independently as well as collaboratively in a team environment.
- Prior experience with video systems or related technologies is a plus, but not required.
- Experience with big data technologies.
- Knowledge of cloud platforms (e.g., AWS, Google Cloud, Azure).
Please include a link to your portfolio or GitHub profile showcasing relevant AI and NLP projects, particularly those focused on video/speech processing and configuration process automation.
About the Role:
As a technical account manager - EMEA, you will assist clients with the product’s technical aspects. You will inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, you will cooperate with the sales team to refine the sales process and ensure customer loyalty, and play a major part in the client’s life cycle.
Responsibilities:
• Conducting regular touchpoints with assigned customers to establish and nurture a trusted/strategic advisor relationship.
• Understanding customers' business needs and technical challenges to provide guidance on future adoption and drive continued value from TAGVS solutions and services.
• Collaborating with customers to translate their desired positive business outcomes into actionable objectives, aligning with pre-sales command plans.
• Taking ownership of the technical aspects within the customer delivery process, including developing and managing delivery plans (SOW) in coordination with both the customer and internal teams to ensure successful delivery.
• Responding promptly to product-related inquiries from customers and partners, providing education, support, and effective problem-solving.
• Informing and training clients about TAGVS products and their optimal utilization.
• Documenting customer needs and verifying the resolution of issues to enhance overall customer satisfaction.
• Coordinating with the sales team and cross-functional teams, such as Product Management and R&D, to transform customer business needs and product feedback into innovative solutions.
Required Skills and Qualifications:
• Minimum 3 years of experience as a support engineer, technical account manager, or customer success roles in the TV broadcasting industry
• In-depth experience with an emphasis on Troubleshooting in the following areas:
• IP Video (Compressed / Uncompressed)
• Network Switch’s
• Virtualization AWS, VMware, Azure
• Experience with Linux
• Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and analyzing network traces
• Experience with creating and monitoring SOW and responding to RFPs - an advantage
• Experience with scripting languages (PowerShell, Python, Bash) and API (REST, SOAP, RPC) - an advantage
• Good analytical & debugging skills
• Excellent organizational, multitasking, and prioritizing skills.
• Strong communication and interpersonal skills, Customer service orientation
• Team player with the ability to work in a remote environment
• Located in Europe and willing to travel 30%
About the Role:
As a technical account manager - APAC, you will assist clients with the product’s technical aspects. You will inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, you will cooperate with the sales team to refine the sales process and ensure customer loyalty, and play a major part in the client’s life cycle.
Responsibilities:
• Conducting regular touchpoints with assigned customers to establish and nurture a trusted/strategic advisor relationship.
• Understanding customers' business needs and technical challenges to provide guidance on future adoption and drive continued value from TAGVS solutions and services.
• Collaborating with customers to translate their desired positive business outcomes into actionable objectives, aligning with pre-sales command plans.
• Taking ownership of the technical aspects within the customer delivery process, including developing and managing delivery plans (SOW) in coordination with both the customer and internal teams to ensure successful delivery.
• Responding promptly to product-related inquiries from customers and partners, providing education, support, and effective problem-solving.
• Informing and training clients about TAGVS products and their optimal utilization.
• Documenting customer needs and verifying the resolution of issues to enhance overall customer satisfaction.
• Coordinating with the sales team and cross-functional teams, such as Product Management and R&D, to transform customer business needs and product feedback into innovative solutions.
Required Skills and Qualifications:
• Minimum 3 years of experience as a support engineer, technical account manager, or customer success roles in the TV broadcasting industry
• In-depth experience with an emphasis on Troubleshooting in the following areas:
• IP Video (Compressed / Uncompressed)
• Network Switch’s
• Virtualization AWS, VMware, Azure
• Experience with Linux
• Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and analyzing network traces
• Experience with creating and monitoring SOW and responding to RFPs - an advantage
• Experience with scripting languages (PowerShell, Python, Bash) and API (REST, SOAP, RPC) - an advantage
• Good analytical & debugging skills
• Excellent organizational, multitasking, and prioritizing skills.
• Strong communication and interpersonal skills, Customer service orientation
• Team player with the ability to work in a remote environment
• Located in APAC, prefferably in Australia
• Willing to travel 30%
Our Values
We don’t just find solutions, we execute in the most efficient intelligent manner
We listen, and we share. with our team, partners and customers.
We have something to learn from everyone
We stay ahead by not adhering to default methods
Our customers are leading the industry forward, we enable them
We own our roles & responsibilities, as a company and as individual team members
