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Available Positions

About the Role:
As a technical account manager - EMEA, you will assist clients with the product’s technical aspects. You will inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, you will cooperate with the sales team to refine the sales process and ensure customer loyalty, and play a major part in the client’s life cycle.

Responsibilities:
• Conducting regular touchpoints with assigned customers to establish and nurture a trusted/strategic advisor relationship.
• Understanding customers' business needs and technical challenges to provide guidance on future adoption and drive continued value from TAGVS solutions and services.
• Collaborating with customers to translate their desired positive business outcomes into actionable objectives, aligning with pre-sales command plans.
• Taking ownership of the technical aspects within the customer delivery process, including developing and managing delivery plans (SOW) in coordination with both the customer and internal teams to ensure successful delivery.
• Responding promptly to product-related inquiries from customers and partners, providing education, support, and effective problem-solving.
• Informing and training clients about TAGVS products and their optimal utilization.
• Documenting customer needs and verifying the resolution of issues to enhance overall customer satisfaction.
• Coordinating with the sales team and cross-functional teams, such as Product Management and R&D, to transform customer business needs and product feedback into innovative solutions.

Required Skills and Qualifications:
• Minimum 3 years of experience as a support engineer, technical account manager, or customer success roles in the TV broadcasting industry
• In-depth experience with an emphasis on Troubleshooting in the following areas:
• IP Video (Compressed / Uncompressed)
• Network Switch’s
• Virtualization AWS, VMware, Azure
• Experience with Linux
• Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and analyzing network traces
• Experience with creating and monitoring SOW and responding to RFPs - an advantage
• Experience with scripting languages (PowerShell, Python, Bash) and API (REST, SOAP, RPC) - an advantage
• Good analytical & debugging skills
• Excellent organizational, multitasking, and prioritizing skills.
• Strong communication and interpersonal skills, Customer service orientation
• Team player with the ability to work in a remote environment
• Located in Europe and willing to travel 30%

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Technical Account Manager - EMEA

About the Role:
We’re looking for a DevOps engineer who will be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs.
As a junior DevOps engineer, you will be responsible for the following:
• Building and implementing new development tools and infrastructure
• Understanding the needs of stakeholders and conveying them to developers
• Working on ways to automate and improve development and release processes.
• Identifying technical problems and developing software updates and fixes.
• Working with software developers and software engineers to ensure that development follows established processes and works as intended.

Required skills and qualifications

• Minimum 1 year of relevant experience
• High-level Linux Administrator
• Proven experience in Linux distributions, Shell scripting, Jenkins, GitLab, Docker, Kubernetes, GCP/AWS
• Problem-solving attitude
• Collaborative team spirit
• An advanced level of English

Preferred skills and qualifications

• Bachelor of Science degree in computer science, engineering, or relevant field
• Experience with Automation Tools such as Ansible, Terraform, and Helm templates

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Junior DevOps Engineer

About the Role:
As a technical account manager - APAC, you will assist clients with the product’s technical aspects. You will inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, you will cooperate with the sales team to refine the sales process and ensure customer loyalty, and play a major part in the client’s life cycle.

Responsibilities:
• Conducting regular touchpoints with assigned customers to establish and nurture a trusted/strategic advisor relationship.
• Understanding customers' business needs and technical challenges to provide guidance on future adoption and drive continued value from TAGVS solutions and services.
• Collaborating with customers to translate their desired positive business outcomes into actionable objectives, aligning with pre-sales command plans.
• Taking ownership of the technical aspects within the customer delivery process, including developing and managing delivery plans (SOW) in coordination with both the customer and internal teams to ensure successful delivery.
• Responding promptly to product-related inquiries from customers and partners, providing education, support, and effective problem-solving.
• Informing and training clients about TAGVS products and their optimal utilization.
• Documenting customer needs and verifying the resolution of issues to enhance overall customer satisfaction.
• Coordinating with the sales team and cross-functional teams, such as Product Management and R&D, to transform customer business needs and product feedback into innovative solutions.

Required Skills and Qualifications:
• Minimum 3 years of experience as a support engineer, technical account manager, or customer success roles in the TV broadcasting industry
• In-depth experience with an emphasis on Troubleshooting in the following areas:
• IP Video (Compressed / Uncompressed)
• Network Switch’s
• Virtualization AWS, VMware, Azure
• Experience with Linux
• Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and analyzing network traces
• Experience with creating and monitoring SOW and responding to RFPs - an advantage
• Experience with scripting languages (PowerShell, Python, Bash) and API (REST, SOAP, RPC) - an advantage
• Good analytical & debugging skills
• Excellent organizational, multitasking, and prioritizing skills.
• Strong communication and interpersonal skills, Customer service orientation
• Team player with the ability to work in a remote environment
• Located in APAC, prefferably in Australia
• Willing to travel 30%

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Technical Account Manager - APAC

About the Role:
We are seeking a highly motivated QA Specialist to join our team. The ideal candidate will have a background in quality assurance and the ability to multitask effectively. As a QA Specialist, you will play a significant role in ensuring the quality and reliability of our products through meticulous testing, problem-solving, and documentation.

Responsibilities:
• Conduct comprehensive testing of software applications to identify and report issues.
• Contribute to SW release testing programs to uphold quality standards and prevent regressions.
• Collaborate with cross-functional teams to ensure the seamless integration of new features and enhancements.
• Document test cases, procedures, and results thoroughly for reference and future use.
• Prioritize and manage workload effectively to meet project timelines.

Required Skills and Qualifications

  • 1-2 years of experience in quality assurance, preferably in complex deployment schemes.
  • Networking Knowledge - TCP/IP stack.
  • Familiarity with Linux at a user level and basic understanding of shell scripting.
  • Familiarity with QA methodologies.
  • Strong multitasking abilities, with the capacity to handle multiple projects simultaneously in a fast-paced environment.
  • Ability to work well in a team environment while also demonstrating independence.
  • Proactive, curious, and possessing an "out of the box" mindset to approach challenges creatively.
  • An advanced level of English.

 

Advantages:

  • Knowledge of video technologies (OTT, MPEG-TS, Uncompressed)
  • Knowledge of video and/or audio codecs
  • Basic programming and/or scripting skills in NodeJS/Python/Shell  
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Junior Quality Assurance Specialist

About the Role:
As a technical account manager -LATAM, you will assist clients with the product’s technical aspects. You will inform and train clients in the product’s proper use to enhance the customer experience and improve satisfaction. Additionally, you will cooperate with the sales team to refine the sales process and ensure customer loyalty, and play a major part in the client’s life cycle.

Responsibilities:
• Conducting regular touchpoints with assigned customers to establish and nurture a trusted/strategic advisor relationship.
• Understanding customers’ business needs and technical challenges to provide guidance on future adoption and drive continued value from TAGVS solutions and services.
• Collaborating with customers to translate their desired positive business outcomes into actionable objectives, aligning with pre-sales command plans.
• Taking ownership of the technical aspects within the customer delivery process, including developing and managing delivery plans (SOW) in coordination with both the customer and internal teams to ensure successful delivery.
• Responding promptly to product-related inquiries from customers and partners, providing education, support, and effective problem-solving.
• Informing and training clients about TAGVS products and their optimal utilization.
• Documenting customer needs and verifying the resolution of issues to enhance overall customer satisfaction.
• Coordinating with the sales team and cross-functional teams, such as Product Management and R&D, to transform customer business needs and product feedback into innovative solutions.

Required Skills and Qualifications:
• Minimum 3 years of experience as a support engineer, technical account manager, or customer success roles in the TV broadcasting industry
• In-depth experience with an emphasis on Troubleshooting in the following areas:
• IP Video (Compressed / Uncompressed)
• Network Switch’s
• Virtualization AWS, VMware, Azure
• Experience with Linux
• Understanding of networking concepts such as DNS, DHCP, and TCP/IP protocols and analyzing network traces
• Experience with creating and monitoring SOW and responding to RFPs – an advantage
• Experience with scripting languages (PowerShell, Python, Bash) and API (REST, SOAP, RPC) – an advantage
• Good analytical & debugging skills
• Excellent organizational, multitasking, and prioritizing skills.
• Strong communication and interpersonal skills, Customer service orientation
• Team player with the ability to work in a remote environment
• Located in LATAM and willing to travel 30%

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Technical Account Manager - LATAM

Our Values

Smart
Smart

We don’t just find solutions, we execute in the most efficient intelligent manner

Transperent
Transperent

We listen, and we share. with our team, partners and customers.

inclusive
inclusive

We have something to learn from everyone

innovative
innovative

We stay ahead by not adhering to default methods

Customer centric
Customer centric

Our customers are leading the industry forward, we enable them

Accountable
Accountable

We own our roles & responsibilities, as a company and as individual team members