Careers
We are into long-term relationships, Are you?
Available Positions
There are no active job openings available at this time.
Customer Success
About the Role
We are looking for a Technical Account Manager / Solution Architect – EMEA (UK-Based) to act as a trusted technical advisor and solution architect for our strategic customer accounts. In this hybrid role, you will bridge the gap between customer relationship management and technical systems design. You will be responsible for understanding complex customer environments, designing end-to-end media architectures, ensuring seamless software integration, and driving long-term adoption.
Working closely with Sales, Product Management, and R&D, you will guide clients across their entire lifecycle from discovery, architectural specification, and onboarding to ongoing workflow optimization and technical account growth.
Responsibilities
- Act as a trusted advisor, ensuring customers maximize the value of TAG’s solutions.
-
Technical Expertise & Support
- Provide technical consultation and troubleshooting on product implementation and usage.
- Respond promptly to customer inquiries, offering solutions and best practices.
- Train clients on TAG’s product suite to optimize usage and performance.
-
Project & Delivery Ownership
- Lead the technical aspects of customer engagements, including defining project scope and managing Statements of Work (SOW).
- Work closely with customers and internal teams to ensure smooth implementation and problem resolution.
- Document customer feedback and collaborate with R&D and Product teams to drive product improvements
-
Solution Architecture & System Design
- Complex System Design: Lead discovery sessions to translate client business and technical requirements into scalable, resilient, and optimized software monitoring architectures for live, playout, and OTT environments.
- Design Specifications: Own the design specification process for strategic accounts, creating high-level design (HLD) and low-level design (LLD) documentation, architectural blueprints, and detailed Statements of Work (SOW).
- RFP & Technical Solutioning: Partner with Sales and Pre-Sales teams to author comprehensive responses to RFPs/RFIs, crafting tailored technical solutions and defining deployment strategies.
-
Cross Functional Collaboration
- Partner with sales, product management, and R&D teams to align customer needs with product innovations.
- Represent TAG at industry events and customer sites
Required Skills & Qualifications
Experience & System Design Background
- 5+ years of experience in Technical Account Management, Solution Architecture, Systems Engineering, or Broadcast Engineering within the Broadcast Media industry.
- Proven experience in complex system design and authoring detailed technical documentation (HLDs, LLDs, SOWs, and architectural diagrams) for enterprise-tier customers.
- Proven track record in responding to RFPs/RFIs and presenting complex architectures to executive and technical stakeholders.
Domain & Technical Expertise
- Deep expertise in IP Video (compressed and uncompressed media workflows):
- SMPTE ST 2110 and ST 2022-6 / ST 2022-7
- PTP timing and synchronization (IEEE 1588)
- MPEG Transport Streams
- OTT packaging and delivery protocols (HLS, DASH)
- Strong background in Enterprise Networking (unicast/multicast routing, switching, DNS, DHCP, TCP/IP, UDP) and hands-on experience analyzing network traces (e.g., Wireshark).
- Practical knowledge of Virtualization and Cloud platforms (AWS, GCP, VMware).
- Hands-on experience with Linux operating systems.
- Familiarity with scripting languages (Python, PowerShell, Bash) and API integrations (REST, SOAP, RPC).
Soft Skills & Operational Requirements
- Exceptional problem-solving, system-level debugging, and analytical skills.
- Strong interpersonal and communication skills, with the ability to articulate technical concepts to both business executives and operational engineers.
- Self-motivated and comfortable managing client relationships autonomously in a remote environment.
- Location: UK-Based (Remote).
- Travel: Willingness to travel up to 30% across EMEA for client visits and industry events.
R&D
About the Role
We are looking for a Senior QA Automation Engineer to join our team and take a leading role in building and improving our automated testing capabilities. In addition to hands-on automation development, you will help shape QA automation practices across the team, share your expertise, and provide guidance to other QA engineers. You’ll work closely with developers, product managers, and QA team members to ensure high-quality products and efficient, reliable testing processes.
This role is ideal for someone with strong technical expertise, excellent communication and interpersonal skills, and a proactive mindset.
What You’ll Do
- Design, develop, and maintain robust automated test frameworks and test suites.
- Define and implement automation strategies to improve test coverage, efficiency, reliability, and overall product quality.
- Collaborate closely with developers, product managers, and QA engineers throughout the software development lifecycle.
- Review requirements and technical specifications and translate them into effective test strategies and scenarios.
- Continuously improve QA processes, automation infrastructure, and testing methodologies.
- Share knowledge and conduct hands-on training for other QA team members.
- Review automation code and provide constructive feedback to improve code quality, maintainability, and consistency.
- Stay up to date with new testing tools, AI technologies and industry best practices.
What You Bring
- 5+ years of experience in QA automation.
- Significant experience developing or playing a key role in building an automation framework from scratch.
- Strong programming skills in at least one of the following: Python, JavaScript/TypeScript, or Go.
- Hands-on experience with automation tools and frameworks such as Selenium, Playwright, Cypress, or similar.
- Hands-on experience with AI technologies and tools, with the ability to leverage AI to improve test automation, test coverage, troubleshooting, and overall QA efficiency.
- Working knowledge of networking concepts, including TCP/IP and VPN.
- Experience with CI/CD pipelines and tools.
- Solid experience with Git and version control systems.
- Strong understanding of software testing methodologies, QA processes, and automation best practices.
- Experience working with cloud environments, such as AWS and/or GCP.
- Experience with Docker and/or Kubernetes.
- Strong analytical and problem-solving skills, with the ability to investigate complex issues and identify root causes.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with others.
- A proactive approach and a strong sense of ownership, with the ability to work independently.
Our Values
We own our roles & responsibilities, as a company and as individual team members
We don’t just find solutions, we execute in the most efficient intelligent manner
We make it simple for our customers to lead the industry forward.
We listen, and we share. with our team, partners and customers.