NEWS & EVENTS ← Global Growth Prompts TAG to Add Three to International Team
Eitan Dvir joins as VP of Customer Success, Nir Cang as Director of Technical Operations, and Chris Welsh as Product Specialist
Global growth has prompted TAG Video Systems to expand its international team with the appointment of three more professionals. TAG has added Eitan Dvir as VP of Customer Success, Nir Cang as Director of Technical Operations, and Chris Welsh as Product Specialist. The announcement was made by Kevin Joyce, Zer0 Friction Officer, who explained that the increase in staff not only reflects the company's extensive growth during a challenging year, but also exemplifies its commitment to providing the highest standard of service to customers on a global scale.
“The past sixteen months could have ended very differently if TAG had not been ahead of the technology curve,” said Joyce. “Our remote and cloud capabilities enabled our customers to benefit from a Zer0 Friction experience and remain viable as they pivoted from on to off-site operations, which in turn resulted in tremendous growth for TAG.”
Joyce continued, “We’re delighted to add three more to the TAG team; all extremely experienced and all dedicated to delivering the definitive level of customer service. Eitan will ensure customers leverage all the benefits TAG offers, Nir will provide support for the sales team’s efforts, and the addition of Chris fortifies TAG’s commitment to excellence in the Americas.”
Eitan Dvir – VP of Customer Success
Eitan Dvir joins TAG with a proven track record earned from leading operations that resulted in successful client implementations. He previously served in high-level customer success positions for a diverse cross section of industries including: Head of Delivery/Customer Success for DBmaestro, Director of Business Operation EMEA/APAC for VERINT and Services Director for HTS/CERTUS. As VP of Customer Success Dvir’s primary objective is to prioritize customer satisfaction and deliver on the TAG “Zer0 Friction” philosophy. He will work closely with the global sales team to define current and future customer workflows, identify and eliminate obstacles to customer satisfaction and lead the company in implementing data driven improvement initiatives. Dvir is based in Israel.
Nir Cang – Director of Technical Operations
Nir Cang began his career as a sound engineer and comes to TAG following nearly eleven years with Dalet Digital Media Systems where he transitioned from QA engineer to Project Engineer to Presales Technical Consultant. At TAG Cang is concentrating on pre-sales activities with a special focus on OTT. His additional responsibilities include providing technical support to the sales team which includes performing demos for individual customers and also at trade shows. Nir is based in Israel, but his extensive experience working in Asia will be playing an instrumental role in the company’s expansion in Asia, specifically in the OTT market.
Chris Welsh - Product Specialist
Broadcast technology veteran, Chris Welsh, has been appointed Product Specialist at TAG. Based in Ontario, Canada, this latest addition to the team demonstrates TAG’s strong commitment to investing resources in the Americas that support the company’s global growth initiative.
Welsh will determine, develop and design technology solutions, specifically those that relate to IP, and target the challenges inherent in the vast and rapidly evolving region. He will also be responsible for supplying pre-sales and customer support as well as technical training. Welsh, an industry veteran of nearly 20 years, joins TAG from Rogers Media where he held the position of Broadcast Technician, Production Engineering. He formerly held key roles as a broadcast technologist for several major systems vendors including Lawo, Ross Video and Rhode & Schwarz Canada. Prior to working for vendors Welsh provided extensive engineering and systems support for a National Canadian broadcaster.
Joyce added, “We’re so proud to bring Eitan, Nir and Chris on board. They each bring special skills and knowledge, and a wealth of experience with them. Please join me in welcoming these three accomplished professionals to the TAG team.”